Kiosk Allows Customers to Pay After Hours, Keeps Staffing Costs Down

Rowland Water District (RWD) customers that want to make payments with their credit card now have a quick and easy way to, even after hours. A user-friendly kiosk has been installed just outside the Rowland Water District lobby and is now accessible to customers 24 hours a day, seven days a week.

“Customer service is central to all we do here and our team is always looking to make things better,” said Ken Deck, General Manager of Rowland Water District. “Not only does the kiosk make payments more convenient for all of our customers, it also helps us keep staffing costs down.”

RWD also accepts payments in its lobby during business hours, online, with autopay, by phone, by mail and via payment drop box, located in the District’s parking lot. During the past several years, credit card payments to the District have been on the rise, which is one of the reasons the District installed the kiosk.

The touchscreen kiosk, created by a company called Fabrication Concepts, is under round-the-clock surveillance to help ensure customer safety and protect this new District resource. The kiosk provides customers with printed receipts for each transaction, and payments can be made with a Visa, Mastercard or Discover.  Payments made after 8:00 a.m. will be posted on the next business day.

“There are times when the lobby has a line of people waiting, and this new tool will help streamline and improve the experience for all customers that come to the District,” said Customer Service Manager Crystal Rodriguez. “We’re committed to giving our customers a variety of tools so that they can manage their account in the easiest way possible.”

The District also recently renovated its lobby to streamline customer transactions, which has improved the customer experience and increased staff efficiency. Glass partitions were removed from the service counter and it was made handicap accessible. The Board prioritized these measures to help maximize District resources, while creating a better atmosphere for customers and employees.

To learn more about the Rowland Water District’s convenient payment options or lobby improvements, visit the District offices on Fullerton Road or the website at www.rwd.org.

 #   #   #

IMG_1528