Frequently Asked Questions?

1.         What is the “Customer Dashboard” and how can it help?

2.         How can I access the Customer Dashboard?

3.         Is there a fee to enroll in the Customer Dashboard?

4.         Do I need to enroll in Customer Dashboard to make an e-Payment?

5.         What is e-Payment and how does it work?

6.         How can I make an e-Payment?

7.         What is e-Bill and how does it work?

8.         How do I sign up for e-Bill?

9.         What information will I need to make an e-Payment?

10.       Why is there a service fee for making e-Payments?

11.       Does the Rowland Water District receive any part of the service fee?

12.       How quickly is my payment posted to my account?

13.       Can I pay an overdue bill on line?    

1.    What is the District’s New Customer Dashboard and how can it help me?

 

The Customer Dashboard is an online portal that will allow customers to view billing statements, sign-up for e-Bill, or make a payment.  Customers can now access information or make a payment 24/7.

 

2.    How can I access the Customer Dashboard?

 

Simply click here “Customer Dashboard” and you will be directed to the “Customer Dashboard” log-in page.  Once you are on the “Customer Dashboard” site, new customers must click the “sign-up now” link to create your log-in and password.   Once you have enrolled and signed in, simply add your account number to your profile and you will have the ability to view statements, sign-up for e-Bill, or make a payment.  For more detailed instructions please click here.

 

3.    Is there a fee to enroll in the Customer Dashboard?

 

There is no fee for enrolling in the Customer Dashboard, viewing billing statements, or for signing-up for e-Bill.  There is a charge of $3.95 per $225 increment for e-Payments only.

 

4.    Do I need to enroll in Customer Dashboard to make an e-Payment?

 

No. If you wish only to make a quick payment simply click here “e-Payment” link and follow the on-screen instructions.  As another option, you can also pay by simply dialing toll free (855) 288-0679 to call a secure automated telephone payment system.   The e-Payment option is also available through the “Customer Dashboard”

 

5.    What is e-Payment and how does it work?

 

e-Payment includes any type of electronic  payment.  The e-Payment options available to our customers include credit card, debit card, or electronic check.

 

6.    How can I make an e-Payment?

 

Customers can make an e-Payment through the “Express e-Payment” link, the “Customer Dashboard” link, or through a secure automated phone system by dialing 1-855-288-0679.

 

7.    What is e-Bill and how does it work?

 

e-Bill is an environmentally friendly and secure way to receive your bill.  Once enrolled in e-Bill, you will receive a monthly e-mail message stating that your water bill is ready to view online.  You may then log onto “Customer Dashboard” to view your bill.  Once you have signed up for e-Bill you will no longer receive a paper bill through the mail.

 

8.    How do I sign up for e-Bill?

 

To sign up for e-Bill you must first enroll in “Customer Dashboard”. Once enrolled you must associate your account with your profile.  Once your account has been added you will then have the ability to select the e-Bill option.  For more detailed instructions please click here.

 

9.    What information will I need to make an e-Payment?

 

All you need to make an e-Payment is your account number, found on your billing statement, the balance owed, and your credit card, debit card, or bank account information.

 

 10. Why is there a service fee for making e-Payments?

 

The District has contracted with Paymentus Corporation to process the District’s e-Payments.   Paymentus Corporation charges a fee of $3.95 per each $225 transaction for processing these payments.  There is no fee for enrolling in the “Customer Dashboard” and accessing billing statements or for signing up for e-Bill.

 

11. Does the Rowland Water District receive any part of the service fee?

 

The District does not receive any portion of the service fee.  Paymentus Corporation is an independent company providing a service for the District’s water utility customers.

 

12. How quickly is my payment posted to my account?

Payments made before 5:00 p.m. Pacific Standard Time (PST) will be posted to your account on the next business day.  Payments made after 5:00 p.m. PST will not be posted to your account for 48 hours.  If you have received a disconnection notice, please call our office for payment options.  If your service has been disconnected, in order to restore water service, payments must be made in person at the District office during normal business hours.

13. Can I pay an overdue bill on line?

An online payment may not reach us in time.  To prevent additional charges and/or water service disconnection, please call the District office at (562) 697-1726 to discuss your options with a customer service representative.